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/faq
Common questions

A clear answer before you begin.

Can we keep our folder structure?

Yes. Both sync and restore preserve the original structure.

Do you support sensitive personal data?

Yes, with two-step verification, an access log and a data-processing agreement.

What does downloading cost?

Nothing extra. You only pay for the chosen storage capacity.

How do I close my account?

Export your data first, then use the account settings. The retention period and final deletion are shown before confirmation.

Do you offer support for migration?

Yes. Send the approximate size and folder structure through the contact page and we will suggest a safe sequence.

Can I change plans later?

Yes. A change takes effect at the next billing period and never deletes files automatically.

Still unsure? Read our documentation or contact support.